Help shape the future of ambitious brands.
At Brand12, we believe great marketing starts with great relationships.
We’re looking for a Client Success Manager to become the trusted link between our clients and our team. You’ll work closely with business owners, marketing teams and our specialists to ensure every project runs smoothly, every client feels supported and every opportunity is maximised.
This isn’t a sales role. It’s about building long-term partnerships, delivering exceptional service and helping our clients get the very best from their investment with us.
If you’re organised, commercially aware and enjoy working with people as much as you enjoy keeping projects moving, we’d love to hear from you.
What you’ll be doing
You’ll become the main day-to-day contact for a portfolio of clients, ensuring projects are delivered on time, communication is proactive and expectations are exceeded.
Your responsibilities will include:
- Managing day-to-day communication with clients across a range of industries.
- Building trusted relationships through regular meetings, calls and emails.
- Coordinating projects between our internal teams and external partners.
- Creating, managing and prioritising tasks to ensure deadlines are met.
- Preparing meeting agendas, project updates and performance reports.
- Working closely with our directors to develop client strategies.
- Identifying opportunities to strengthen existing client relationships.
- Ensuring every client receives an exceptional experience from onboarding through to ongoing support.
- Keeping projects organised, profitable and running efficiently.
- Helping improve internal processes as our agency continues to grow.
What we’re looking for
We’re looking for someone who enjoys solving problems, communicating with people and keeping everything organised behind the scenes.
You’ll ideally have:
- At least two years’ experience within an agency or a similar client-facing marketing role.
- Excellent communication and relationship-building skills.
- Strong organisational and project management abilities.
- Confidence managing multiple clients and deadlines simultaneously.
- A commercial mindset with the ability to identify opportunities for clients.
- Experience using project management software such as Monday.com, ClickUp, Asana or similar.
- A proactive approach with excellent attention to detail.
- A full UK driving licence and access to a vehicle during probation.
Agency experience is preferred, although we’d also love to hear from exceptional candidates with strong in-house marketing experience.
Why join Brand12?
We’re building an agency that values creativity, collaboration and continuous learning.
You’ll receive:
- Competitive salary
- Annual performance bonus.
- Hybrid working from our Manchester office.
- Ongoing training, certifications and personal development.
- Opportunities to attend industry conferences and exhibitions.
- Regular team events and social activities.
- Company vehicle eligibility following successful completion of probation where regular client travel is required.
- Apple hardware and the tools you need to do your best work.
- The opportunity to help shape one of the UK’s growing independent digital agencies.
About Brand12
We’re a creative digital marketing agency helping ambitious businesses grow through strategy, branding, websites, paid media, SEO, social media and content.
We believe great ideas only matter if they’re delivered exceptionally well. That’s why we’re looking for people who genuinely care about their work, enjoy learning and want to make a real impact for the clients they work with.
Ready to join us?
If this sounds like the opportunity you’ve been looking for, we’d love to hear from you.
Send us your CV, along with a short introduction explaining why you’d be a great fit for Brand12.